After an inquiry, I received the following message from WCA. If you wish to respond to WCA, their email address is kccustomercare@wcamerica.com. You can also call them at (816) 380-5595, but after several attempts of being put on hold, I emailed them. Here's their response: Good morning, As a result of the inclement weather and rotating blackouts, WCA focused our resources on trash collection last week. If your trash was not serviced by last Saturday we will collect 2 weeks